Kogo Careers

Apprenticeships Available

Kogo are looking for a motivated individual to join our ever-growing team as  a Service Desk Apprentice.

Duties and Responsibilities

• Providing technical support, responding to incident and service requests from customers by telephone, email and monitoring system alerts 
• Ensuring all new tickets are responded to within SLA 
• Triage new tickets, ensuring information is recorded accurately and assigned the correct priority. Undertake troubleshooting steps to determine the issue and resolve 
• Where the Service Desk Apprentice is unable to resolve an issue in a timely manner this should be escalated to the appropriate team member 
• Communicate with customers as required – keeping them informed of incident progress and notifying them of impending changes or agreed outages.
• Maintain customer documentation in relation to hardware, software configurations and standard build information
• Accurately record time entries and update tickets as they are worked on 
• Provide great customer service at all times