Kogo Careers

Apprenticeships Available

Kogo are looking for a motivated individual to join our ever-growing team as  a Service Desk Apprentice.

Duties and Responsibilities

  • Providing technical support, responding to incident and service requests from customers by telephone, email and monitoring system alerts 
  • Ensuring all new tickets are responded to within SLA 
  • Triage new tickets, ensuring information is recorded accurately and assigned the correct priority. Undertake troubleshooting steps to determine the issue and resolve 
  • Where the Service Desk Apprentice is unable to resolve an issue in a timely manner this should be escalated to the appropriate team member 
  • Communicate with customers as required – keeping them informed of incident progress and notifying them of impending changes or agreed outages.
  • Maintain customer documentation in relation to hardware, software configurations and standard build information
  • Accurately record time entries and update tickets as they are worked on 
  • Provide great customer service at all times 

Send your CV to [email protected]