Service Desk Technician – 3rd Line 

The 3rd Line IT Service Desk Technician is responsible for dealing with customer support requests and escalations from 1st and 2nd Line Technicians. The 3rd Line Service Desk Technician will also work proactively with the Service Desk Manager to put measures in place to prevent further incidents where possible and automate repetitive tasks. This position is full-time and based in East Grinstead, West Sussex.

We’re looking for someone with: 

• Passion for technology 
• Excellent problem-solving skills 
• Advanced knowledge of Microsoft Server, Desktop Operating Systems, Office applications, Sharepoint, 365, Active Directory, Group Policies
• Confident telephone manner and good writing skills. 
• Advanced networking and strong understanding of firewalls, switches etc
• Team player with a positive team-based attitude

Role Responsibilities: 

• Providing 3rd Line technical support, responding to escalations from 1st/2nd Line tech’s  
• Maintaining documentation 
• Communicating with customers as required – keeping them informed of incident progress, notifying them of impending changes or agreed outages 
• Providing out of hours support on a rota basis 

Benefits include: 

• Competitive basic salary with on-call bonus 
• Technical Training 
• A unique opportunity to join a dynamic, agile company and contribute to its future direction 

Job Type: Full-time 

Experience: 3 years in similar roles (experience of working in an MSP Preferred)
License or certification: Clean Driving Licence (Required) 

Contact us by completing this form or calling 01342 333000

**No Agencies, please**

Account Manager

The Account Manager is responsible for nurturing client relationships within their territory and achieving sales target to assist the sales department in achieving targets. This position must farm active clients to up-sell products and services by developing a thorough understanding of their business and technology needs.

We’re looking for someone with:

• Passion for technology
• Enjoy working with people and external audiences
• High energy and drive
• Proficient with general Microsoft office applications
• Strong organizational, presentation, and customer-facing skills
• Skill in preparing written communications and materials
• Interpersonal skills: such as telephony skills, communication skills, active listening and customer-care
• Ability to multi-task and adapt to changes quickly
• Typing skills to ensure quick and accurate data entry
• Self-motivated with the ability to work in a fast-moving environment
• Team player with a positive team-based attitude
• Goal orientated and able to work under pressure to achieve goals

Role Responsibilities:

• Work with active clients to develop a deep understanding of their needs and translate those needs into product requirements that satisfy their demands
• Communication of these requirements to all stakeholders to convert them into profit for the company, and ensuring the relationship with the client is retained
• Cross-selling and up-selling services and solutions to existing accounts
• Qualify new sales opportunities for current clients and process as per company system requirements
• Receive requests for service and product details from clients and provide timely responses
• Conduct onsite or online presentations that showcase the services and products of the company to active clients

Benefits include:

• Competitive basic salary with excellent, uncapped commission programme
• Full training programme
• Unparalleled opportunities for upward growth and progression
• A unique opportunity to join a dynamic, agile company and contribute to its future direction

Job Type: Full-time
Base Salary: £25,000.00 to £36,000.00 OTE uncapped
Experience: IT or Software Account Management: 2 years (Preferred)
License or certification: Clean Driving License (Required)

Contact us by completing this form or calling 01342 333000

**No Agencies, please**