As Gamma discovered in their latest research report, more and more businesses are moving their applications to the cloud, rather than investing in on-premise solutions. Telephony is no exception to this, and hosted telephony – also known as Voice over Internet Protocol (VoIP) – has become a popular option for businesses in recent years. It offers a range of benefits, can be converged with data services, and even allows organisations to combine their fixed and mobile telephony requirements.
But how does hosted telephony work? What makes it different from traditional solutions? And can it benefit your business, or are you better off sticking with an on-premise solution? If you’re a beginner to the world of hosted telephony, here’s the key information you need to get started.
How does hosted telephony work?